Don't Forget Your Agent

1/25/2017 (Permalink)

When you face unimaginable damage at your home or business, SERVPRO and your insurance agent are ready to help.

If you suffer a property loss, your agent is your ally.

Your agent is the person who is trained and licensed to help you buy appropriate coverage for repair or replacement of your stuff if you suffer a disaster, like a fire, flood, burst pipe or mold.  

While you may not give your agent much thought over time, our team sees them in action every day.

Agents understand your policies. This alone provides valuable reassurance during a disaster and the mitigation process.  Consider:  your condominium (rugs, walls, ceilings, furniture) are soaked by flood in a neighboring unit.  In this case, there likely are three policies in effect: yours, neighbors and owners’ association.

The lines of coverage are not always clear. Your agent knows this and knows your policy.  You just want your stuff dried, cleaned and repaired; and to get on with your life. 

We live in the disaster world and we know what to do and who to speak with to minimize the disruption to you. That is why we are such fans of engaged agents. 

While You Were Enjoying the Weather...

1/25/2016 (Permalink)

In the Northeast we know that the brief but fierce snow last weekend is but the first strike of real winter.  In a few weeks, the November rounds of golf and endless summer are likely to be distant memories.

At SERVPRO of New Haven we are more than ready.  We are fielding the strongest team in many years.  Our Crews spent the last four months doing intensive training in all aspects of the mitigation business.

We had 10 different people pass our internal water certification course which is built on the foundation of SERVPRO and IICRC best practices.  The course consists of reading, video and a mentoring program with our Managers.

We achieved five new IICRC certifications among our crew members and managers.

And we implemented general service training so every business and home owner will receive outstanding communication and conduct from everyone wearing the SERVPRO uniform.... and yes we got spiffy new uniforms.

Why?  SERVPRO of New Haven is committed to setting the standard of excellence in both residential and commercial large loss.

Our training programs assure that we man every job with experienced supervisors versed in industry expectations and best practices.  From our 33K square foot facility in the heart of the state, we are ready to respond for anything from a small issue at a condiminium to a major commercial event.

We don't wish ourselves on anyone but we are ready to help when the unexpected does happen.